Metrics
Collection of metrics, by calendar year, for IT Projects, Policies, and Service Level Agreements.
IT Projects and Policy Review (2021)
107
Total Current / Active Projects
62
Projects Reviewed / Approved
6
Projects Completed (Start date after January 1, 2021)
8
KU IT Policies Reviewed
Administrative & Business Service SLA (2021)
374
Reported Incidents
366
Closed / Resolved
49.4
Average Time to Resolve (Hours)