IT Infrastructure Service Council

IT Infrastructure Service Council

The IT Infrastructure Service Council analyzes and makes recommendation regarding core IT services that support the IT infrastructure of the institution. These services provided by KU IT are usually identified as the backbone and foundation of the institution, and are used across the entire University, as well as connecting to the KU Medical Center, Edwards Campus, and other satellite campuses. The EDUCAUSE “Higher Education IT Service Catalog” defines this service category as the, “Foundational services that support the operation and management of the enterprise IT environment, includes data center services, database management, network and connectivity management, and server and storage management.”

The IT Infrastructure Service Council will consider the following, as it pertains to the scope of this Council:

  • Serve as a conduit and communication path between KU IT and the campus community
  • Review, assess, and make recommendation on projects and initiatives brought forward through the IT Governance process
  • Make recommendation on prioritization efforts for IT Projects
  • Assess new and emerging technologies
  • Review and make recommendations on new services, or changes to existing services
  • Contribute to the development of service roadmaps and strategies for service offerings in scope
  • Review and contribute to drafted IT Policies, and the annual review of IT Policies
  • Ensure alignment of IT services and projects with KU Strategies
  • Determine what is best use of IT resources for the University, ensuring appropriate use of resources
  • Completion of any goals or objectives set forth by the CIO or Chairperson

The Service Council will have a campus-wide leadership role as it relates to the use of technology to enable best practices and efficiencies in the IT infrastructure services IT provides. The CIO or Chairperson may set goals or objectives for the Council to work toward over a year.

  • IT services primarily developed and implemented to support the IT Infrastructure functions of KU
  • IT systems and solutions including:
    • Business Continuity and Disaster Recovery
    • Data Center Services
    • Database Management
    • Integration Services
    • Monitoring and Alert Management
    • Network and Connectivity Management
    • Server and Storage Management
  • Services not in scope under this Council, which may be the responsibility of other Councils, include:
    • Administrative & Business
    • Academic / Teaching and Learning
    • IT Security and Compliance
    • Research Technology
    • Communication and Collaboration

Total membership: TBD

10 appointed staff from Information Technology

  • Chris Crook (Chair) - Director of IT Operations
  • BC / DR
  • Data Center
  • DB Management
  • Monitoring and Alerts
  • Network Connectivity
  • Server and Storage
  • IT Architect
  • TSC Representative
  • IT Security Representative

8 appointed staff from campus

  • Membership to be determined / finalized, to include:
  • Edwards Campus Representative
  • KU Operations / Facilities Representative
  • KU Athletics Representative
  • Office of Research Representative
  • KU Medical Center Representative
  • Faculty Representative
  • Library Representative

Non-voting members

  • IT Governance and Service Council support staff

Chairperson

Chairperson for this Council will be the Director of IT Operations, in KU IT

Member Terms

Each member will serve a two-year term beginning in July.  The Chairperson may request up to 50% of the campus members to serve an additional one-year term to ensure continuity of experience in the committee. Members may serve two consecutive terms, however they will be replaced at the conclusion of their second term. New nomination requests will be made near the conclusion of the second term. Previous members can be re-nominated for a future term.

Attendance and delegation

Delegates will be allowed for members who cannot attend meetings, however they will be expected to officially represent the member and unit for whom they are attending for. Attendance and engagement will be reviewed regularly. If a member is not completely fulfilling their role within the Council, the Chairperson has the authority to consult the CIO for requesting a new appointment be made for the remainder of the term.

Meeting Frequency / commitment

Councils will meet monthly, unless it is determined there are no agenda items to discuss. Outside of the meetings, there will be minimal work in the form of reading and reviewing information sent out from IT, and submission of recommendations or assessments for initiatives and projects.

Reporting and documentation

The Office of the CIO will report on any decisions and outcomes from the Council, for transparency purposes. All meetings will have outcomes published within a week of the meetings, or recommendations being made. Council members will be given appropriate length of time to review information prior to meetings or assessments.

Voting / Recommendations

Every member of the Council will be asked to complete assessments and recommendations on individual initiatives brought forth through IT Governance for this specific Council.  If a vote is necessary at a meeting, each member will receive one vote, which the chairperson will manage.  A simple majority from those present will determine the outcome, with the Chairperson deciding any tied decisions.

 

Created: October 2021

Updated: November 2021

Approved: To be approved